Policy

Shipping

All items are packaged and shipped within 3 days of purchase. You will receive a confirmation email with tracking information once your items have shipped. 

Forest Jeannie Pottery takes time and care into packaging each piece to ensure it travels and is delivered to you in perfect condition. If an item is damaged or lost in transit, please let us know and we will do our best to make it right by offering an exchange, remake, or refund. 

Return

Due to the nature of handmade pottery, each piece will present its own characteristics that make it unique. Every piece is created by one artist from start to finish and we do our best to insure full transparency in each photo and description of a product. If you receive your piece and notice a functionality issue (ie crack, leak, or defect) please reach out to us within one week of delivery and we will do our best to make it right. 

If you have any questions or concerns you make contact us at forestjeannie.clay@gmail.com or use the form below.